Parental Complaints

If you have a concern

• We would like you to tell us about it so that we can talk with you and see how best to resolve your concern.
• We welcome suggestions for improving our work at St. Peter’s CE Primary School.
• Whatever your concern, please know that we shall treat it as being strictly confidential.
• Be assured that no matter what you wish to share with us, our support and respect for you and your child in the school will not be affected in any way. Please do not delay telling us of your concern.
• It is difficult for us to investigate properly an incident or problem which is more than a day or two old.After hearing your concern we shall act as quickly as we can.
• Please allow time for any action we may take to be effective.

What to do first

• Please contact your child’s class teacher (or other appropriate member of staff) and arrange a time when you can discuss your concern.
• It may be possible for you to see the teacher straight away but usually it is better to make an appointment so that you can sit and talk things through.

What to do next

• If you are still unhappy, ask for an appointment with the Headteacher.
• If you wish to do so, it is helpful if you can give a brief outline of your concern when you make the appointment.
• After your discussion with the headteacher you may have to wait a short time while investigations are carried out.
• Every effort will be made to resolve the situation as quickly as possible and the headteacher will either speak with you or send you a written response.

If you are still unhappy

• The problem will normally be solved by this stage. However, if you are still not satisfied you may wish to write to the Chair of the governing body.
• The Chair of the governing body will probably discuss the matter with the headteacher and may arrange for a further investigation. S/he will then write to you to say what s/he has decided to do in response to your complaint

Further action

• Finally, if the complaint has still not been resolved you may ask for your complaint to be heard by the Complaints Committee of the governing body. The Complaints Committee would listen to you, to the headteacher and others involved and come to a decision.